I made reservation through Justfly.com in February 2020 for a trip in September. Due to a Covid cancellation I requested a refund in June and have been waiting for more than 8 months and have not received the refund or heard from them. Their website says my request is "in process". Beware of this company.
I changed my plans and wanted to cancel the booking, so the hotel and the flight company cancelled and returned my money quite fast, but sky scanner kept the funds for about a week without a reason. This is not acceptable, you have to be honest with your customers and treat them well!
I booked a package of flights from London to Israel, and back, with Kiwi.com last year. I booked on the 6th February 2020. Due to the coronavirus pandemic the flights were cancelled by the carriers. Through Kiwi.com's useless online platform and crooked commercial model, I had to pursue an 'assisted refund' with the carriers through Kiwi.com, rather than go directly to the airlines themselves. I requested this on 6th June 2020. For over 8 months now the status of my refund on Kiwi's online platform has been 'Waiting for carrier', however I have contacted all of the involved airlines and ALL of them have refunded my money to Kiwi.com. Kiwi.com are just holding the money to protect their cash reserves during these uncertain times, and lying unapologetically about being held up by the airlines. What they are doing is criminal. Unfortunately I can no longer pursue a refund through my credit card company (as the 120 day limit has been exceeded). Therefore I'm currently collating the required evidence to pursue a case through the Civil Aviation Authority.
To be quite honest, I've given up hope of getting my money back, I just want to do everything I can to expose a corrupt organisation that is quite literally stealing money from its customers. Please, DO NOT USE KIWI.COM.
They charged my bank account on $915 without my permission!!! Frontier airlines services costed 622 USD but these sky scanner thieves charged my almost double! And now they hang up when I call them to get a refund. Disgusting!!!
Miserable operator and customer service!
Re-booking costed me 50$ - more then the original price was while informed not about a ticket upgrade, this is a clear case of fraud!
Their data bank comes no reaction on request to delete my credit card details, so this will become a case for the attorney of New York! Trust me.
The services person was more than nice, but I had plane ticket to Hawaii for 2 and had to change destination due to Covid19 and I now owe an additional 500.00 in changing flight fees!!! I even paid the Travelers insurance!!!! Airline are a complete ripe-off!!!