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Michelle Prater's reviews

Michelle Prater

Reviewer’s level Trusted

Reviews left 1

Votes 0

Profile views 291

Reviewer since 2020-01-17

Package shows out for delivery 2 months ago but was never delivered. Zaful has no customer service number, so you are forced to submit support tickets via email. I have submitted so many I have lost count in search of a resolution that is always responded with a vague “we will look into this and get back to you” which never happens. Worst experience I have ever had with a company. It’s very simple. Just refund the money or resend the items. I never received the merchandise I paid for. My order was placed on November 20th for a Christmas present, and it’s now late January. Customers shouldn’t have to go through this. Pretty sure I am going to just have to swallow the fact that they took my money and we will never see a refund or a resend of items.

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