Fragrancex

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Fragrancex

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Fragrancex Perfume Stores

Please issue a refund or send the products

Nothing yet? Please issue a refund or send the products. This is unacceptable and I will seek legal action if this continues. It has been three weeks since I placed my order and have gotten no response from any of your representatives about what has happened with it. The first person I spoke to told me he couldn't locate my package and later told me it was lost. This should have been documented in some way, but there is nothing in our records about it. Your representatives are all telling me different things, even contradicting themselves, to get me off the phone as quickly as possible: “I will escalate this for you” “Someone will be in touch within 24 hours” “Case created; it takes 2-5 days to close.”

Omar Kingsley
27 Jun 2022

Fragrancex Perfume Stores

I had a very bad experience with this company

I had a very bad experience with this company. I thought they would have better customer service, but it turned out not to be the case. They literally scammed me, and I think it's very unfair. I asked for a return during COVID and was told by customer service that their delivery service wasn't accepting returns at that time, so I had to wait until later. I kept in touch and they told me to keep on waiting. I waited and waited, but then they told me they actually couldn't take the return as it had been too long!!! This was utter madness-I was informed by several customer service representatives that they would be able to offer me a refund. So evil when I think about how they dealt with this situation!

Katie J
13 Jun 2022