Xavier left review about Citi

Zero stars

I would not give this card a rating of 0 if I could. They cancelled my card with no notification, but they claim that they did send text messages and emails to notify me. The first time I called them regarding the ThankYou Points from my account that was closed, it was within 60 days after the account was closed, but the representative said there was no way for me to transfer those points. Today I called again because I wanted to apply for another new credit card and asked if those points could be a way for me to get back what was lost, and guess what? The lady told me that my points could be transferred within 60 days after my account was closed, but now they cannot do that anymore because it has been too long since then! Who is responsible for my loss? Not them they said! Who would ever want to own a Citibank credit card? Not me!!! Chase and American Express are way better than Citibank Credit Cards.