SP left review about Wish

where is my order?!?!?

On July 16 I ordered a laptop. Order number: 60f26ac7ad891c6e74e1a12e. The goods were delivered from Spain to Latvia. The parcel was tracked by GLS, but for some reason the Latvian post sent the parcel back. I wrote to the seller and promised to return the money. I now have in the history of orders-Delivered. But it was delivered back to Spain, the seller has both goods and money and he is silent. I contacted the Support Service, but it seems that the robot answers there or is simply described like -, send the order ID, - I send. In response - ,, contact the support service ,, - and stuff like that. Where is it ,, Guaranteed refund ,,. Where else can I go?