Hollie A left review about Snaptravel

CategoriesTourism & VacationBookingSnaptravelSnaptravel reviewed by Hollie A
Reviews 7
Positive reviews 86%
Average rating

Snaptravel is the flagship product built by Snapcommerce. We provide great travel deals over SMS, Messenger, and WhatsApp. Snapcommerce, is a global message-driven commerce platform that uses AI to connect price-conscious consumers to the best promotions on mobile.

Hollie A on ReadSomeReviews
Hollie A
26 Mar 2021
Karma: 38
Reviews left: 1

False ads on room types

Website offered several room options for the hotel I booked. I opted for a “Family Plan” 2 Queen room which cost more than the standard. I get to the hotel and they never heard of that. Said they only have standard rooms. I went through 5 agents and the Urgent care team. She said she contacted the hotel and they confirmed I got the Family Plan. I called and spoke to the desk and she said she never said that. They continued to cut me off over and over in the chat. Customer service is terrible and liars. Went through BBB and they still try to say I got the room I paid for. Yeh I got 2 Queen beds but I got a standard room which on their page was less than the Family Plan I thought I was getting. All I wanted was the difference back from the Family Plan room I paid more for and the standard plan which was what I got and was less money. Nope, they still try to say I got what I booked. Then, I send an email to corporate. They tried to say I got the room I paid for and that my booking shows I got it. I have screen shots of their offered rooms, which they gave options for 7 different types of rooms but the hotel told me they only have 3 and they are all “standard “ rooms. And I have a screen shot of my booking showing I paid for a 2 Queen#double Family Plan room. Corporate then shut off the email and will not let me respond. And of all the people I have spoken to, no one has answered my question of what their difference is of a standard room and their family plan double room.


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