Pamela left review about Newchic

I'm a satisfied customer

I have ordered products from this company on several occasions. On one occasion, I received a defective product with an order. I notified the company of the defect, emailed pictures, and we discussed the situation over email. The company was understanding, and refunded me for the defective item along with my shipping costs. In saying all this, it is important to note that there have been occasions when I had items lost or damaged in transit. This is mainly because I did not measure correctly or because of inaccuracies on their size charts and measurements. However, customer service has always been very understanding when I reached out to them about these issues and they have resolved them for me quickly and efficiently."