Eyobe left review about NU Car Rental

Charged me an additional $530

To avoid an additional fee for early return, my reservation required that I pick up the car at 4:05 p.m. and drop it off by 5:20 p.m. on the day following my rental period. When I arrived at 4:03 p.m., I was told that the terminal was closed and that I would be charged an additional $530 if I dropped off the car before 8 p.m. The employee also informed me that this policy is printed on their website but is not posted in their store or on their receipt, which led me to believe that this information was disclosed only upon request––a questionable business practice in my opinion.