Donna left review about Zerorez
Founders Gaylord Karren and John Hopkins never intended to be in the carpet cleaning business—they were making a living as property managers in Texas. They managed over 3,000 apartment units, and their biggest frustration—and largest expense—was keeping the carpets clean for their residents. No carpet cleaning company was able to clean the carpets well enough to avoid having to replace them. Gaylord and John knew there had to be a better way to clean carpets. With their experience in engineering and their backgrounds in the oil & gas industry, they discovered that there were two major problems with the decades-old carpet cleaning techniques. First, was the soaps and detergents the carpet cleaners were using. Second, was the ineffective tools used to get them out. The leftover chemicals continued attracting dirt and dust long after the cleaning, which caused the carpets to get dirtier faster. Upon this discovery, and with the help of their friend and longtime home restoration specialist, Jim Stone, Gaylord and John set out to find a cleaner, safer, greener way to clean carpets. They founded Zerorez and the rest, as they say, is history.
Awful services!
Okay, I am going to post my review wherever I can as I have not received any apologies.
So, I had Zerorez out to clean carpets and sofa. There were two spots pm the sofa one of which definitely was not there before the cleaning started. Upon his return, the tech, Mario C., had an attitude the minute I opened the door. Still can’t determine if he was just having a bad day or was angry because he had to return. From my point as the customer, returning was not an issue as long as he could get the stains out. He proceeds to ask me in a very hateful tone, was I telling him their process caused the stain that was not there when he started. He took the cushion outside to his truck where apparently he called his manager.
Upon his return, his attitude was even worse. He told me, again in a very hateful tone, he had $50k equipment and there was no way the stain was his fault. I told him it was time for him to leave my house. He huffed and puffed and headed out stating he had already called his manager and it was nothing on him. Said he was told he was fine. Obviously someone empowered this man to behave in the manner he did. He continued his belligerent words and I again told him he needed to leave my house now!
I still can’t believe someone would behave in this manner AND feel he was entitled to do so. This, in my opinion, was not his first rodeo with the attitude and sense of entitlement.