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Back Market
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Computers & Technology
Electronics & Accessories
Back Market
JM
Back Market
backmarket.com
Our mission is to restore trust and desire for refurbished devices.
11 Reviews
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Positive
90.91
%
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Back Market
Electronics & Accessories
Great market
The phone was exactly the same as in the description. Works great, there are a few scratches that are not very visible. The phone arrived quickly, was carefully packed and equipped with a new charger. Back Market specialists gave me the tracking number and delivery progress, later asked if I needed any help and if I was satisfied.
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Maya
13 Oct 2021
Back Market
Electronics & Accessories
Zero stars!
Honestly last year I would’ve given them a 5 star review but in 2021, that’s simply not the case. The customer service number they have listed is no longer in service. I had to call because they left off my apartment number when they shipped my phone. Frustrating but I understand mistakes happen.
However, their website is a nightmare to navigate. They don’t resolve concerns like this. There was little information to go by and I am hoping if I ever have issues with my phone I don’t have to go in circles again. I don’t even think they have a US customer service line. The only one I could find is in France. This is simply unacceptable for a website to have no way to resolve concerns. I always believe in going directly to the source to resolve concerns. But when that’s not possible and there’s no information listed, then what? That’s why I am giving them one star. Honestly that’s generous. I don’t know if they have changed ownership as of 2021, but my experience before has been day and night. Avoid them at ALL cost!
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Debbie F
29 Mar 2021
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