Molly left review about Neiman Marcus

The worst departm store ever!

Worst department store ever. Purchased shoes that didn't fit. Returned them within the store's restrictive time window, but because Fed Ex was used to ship the package back, it took a month for Fed Ex to return the package to the store, and when they did they shipped it back to me. Because they had not checked the tracking number on their end before mailing the package back, they refused my return. After spending 45 minutes on hold with them in order to have a supervisor authorize my return via phone, I was forced to make yet another trip to their store, wasting yet more money and time.