Elizabeth left review about Mountain Steals
Mountain Steals was born out of a desire for more.... and for less: More of the best outdoor products from the top brands for less money.
Be prepaired not to get a refund in case
I’d like to request a refund because I never received the item that I purchased. I ordered a pair of shorts, and FedEx shows the package being delivered, but I never received it. When I contacted the company about this issue, they told me that they don’t issue refunds for this reason and instructed me to file a police report if it had been stolen—though they did not provide any evidence that they themselves filed a police report regarding the missing package. It seems unlikely that they would have provided proof of filing a police report if they themselves did so; therefore it is likely that they kept my money without issuing an item in return. Given that their response was unprofessional and dishonest, I am requesting an immediate refund so that my business with this company will be ended immediately.