Elizabeth's reviews

Elizabeth

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12 Aug 2022

Mountain Steals Hunting & Outdoor Gear

Be prepaired not to get a refund in case

I’d like to request a refund because I never received the item that I purchased. I ordered a pair of shorts, and FedEx shows the package being delivered, but I never received it. When I contacted the company about this issue, they told me that they don’t issue refunds for this reason and instructed me to file a police report if it had been stolen—though they did not provide any evidence that they themselves filed a police report regarding the missing package. It seems unlikely that they would have provided proof of filing a police report if they themselves did so; therefore it is likely that they kept my money without issuing an item in return. Given that their response was unprofessional and dishonest, I am requesting an immediate refund so that my business with this company will be ended immediately.

Elizabeth
12 Aug 2022