Laurel left review about Fanatics
As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team apparel and jerseys through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture. Powering multi-channel commerce for the world’s biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events. The company powers the Fanatics, FansEdge, Kitbag and Majestic brands, while also offering the largest selection of sports collectibles and memorabilia through Fanatics Authentic. A multi-faceted, mobile-first company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL MLS, NASCAR, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include top teams and several global soccer clubs (NY Giants, Seattle Seahawks, Chicago Bulls, Boston Celtics, Pittsburgh Pirates, San Jose Sharks, Notre Dame, Alabama, Manchester United, Real Madrid, Manchester City). In addition to e-commerce, the company’s capabilities include multichannel-integrated event and team retail across all leagues and major events such as the Kentucky Derby, Ryder Cup and NHL’s Winter Classic; international capabilities that provide a global sports retail platform; and an in-house merchandise division that is a licensed partner of all the major sports leagues and helps fans express passion through a broad range of styles, designs and jerseys created under both the Fanatics and Majestic brands. Fanatics’ vertical manufacturing engine is built for the on-demand economy and brings much-needed agility to the industry, better servicing today’s passionate sports fans and their growing real-time expectations with more unique and innovative products readily available across retail channels.
Deloria helped me out
Awful, awful awful customer service. Trying to just send a stupid NBA jersey and hat to my son at college. Due to COVID he can't leave for his birthday. Apparently the college address is blocked and no one has any clue how to fix that. You just can't ship there. Despite the fact that I ship from Amazon, USPS, FedEx, UPS ALL THE TIME. So poor child cannot get what he wants for his birthday because this ridiculous company (which apparently includes NBA Store, Lids, Fanatics - all of the places that carry what he wants) is unable to deliver a package. And not one person on the customer service line was helpful in the slightest.
EDIT: I called (for the 4th time) the Fan Support and spoke to Deloria. Finally, someone who could help. She solved the problem after everyone else refused to help. She is the best!