David left review about VIP Outlet
VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide products directly to VIP OUTLET to leverage our extensive remarketing channels. Sealed product is instantly made available to you for immediate purchase. If products arrive as open box VIP OUTLET refurbishes them to ensure they function according to the original manufacturer’s specifications. VIP OUTLET is North America’s largest refurbisher of retail returns; backing their work with a 90-day warranty to ensure a great buying experience.
Based on prior reviews I dodged
I did have issues with this company.
1.) There was a system glitch upon ordering.
2.) I could not see my order but it was fully processed from my account.
After an in depth conversation with customer service, and an apology for system issues, I finally received some type of purchase receipt/confirmation with a tracking # e-mailed.
All this should have been self-generated from within their systems.
Seems like it needs an upgrade /overhaul. Nonetheless I received my product, it works fine thus far.
3.) Like most customers have stated. I received no instructions, no box, no billing invoice, no receipt.
A very generic way of doing things, even if it's.....reboxed(demo)/returned or refurbished. It should have come with directions/instructions.
How much effort would it take to download a copy with the shipping package, as well as a receipt of transaction.
If you're not going to provide this.
May I suggest presenting an option to download a PDF within the ordering process.
Pick up your game (VIP Outlet) very sloppy at best. I appreciate all the help with my issues. Seems to be, I was dealing with a customer service rep that actually gave a damn.
I very much want to buy another of the same product. Trust is what I don't have in your procedures and processes.
Had I read the reviews prior to my purchase. I wouldn't have taken the chance.
It's the customer, who keeps you in business...... never forget!
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