Alice left review about Asos
We believe in a world where you have total freedom to be you, without judgement. To experiment. To express yourself. To be brave and grab life as the extraordinary adventure it is. So we make sure everyone has an equal chance to discover all the amazing things they’re capable of – no matter who they are, where they’re from or what looks they like to boss. We exist to give you the confidence to be whoever you want to be.
0stars
I regularly use ASOS as a website and purchase the vast majority of my wardrobe from there.
At the start of February I purchased some items which were delivered, however, did not fit. I returned these and on the same day re-purchased the items with some new additions. After purchasing, I was informed my confirmation email that one of my items was coming from a separate warehouse so would be delivered on it’s own.
My first parcel was delivered by Hermes, to my front door, but the other item wasn’t anywhere to be seen, I put this down to delay due to coming from another warehouse. However, I was confused when I received a confirmation of delivery email only moments later, with the “proof of delivery” showing a property which was certainly not mine, especially as the other parcel was literally delivered into my hand.
It has nearly been a month now and I am still battling back and forth with ASOS via email. Their so-called “customer service” team cannot reply without a standard script message, and ignore all previous correspondence when replying. It is a frustrating experience. I have sent proof over and over again and repeated myself to multiple different agents but am just going in circles. I can’t understand how difficult it is to refund a missing item.
After this I will not be using the site anymore. They need to review their chosen delivery company immediately. If I could give 0 stars, I would!