Alice's reviews

Alice

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16 Feb 2022

Asos Clothing & Accessories

0stars

I regularly use ASOS as a website and purchase the vast majority of my wardrobe from there.

At the start of February I purchased some items which were delivered, however, did not fit. I returned these and on the same day re-purchased the items with some new additions. After purchasing, I was informed my confirmation email that one of my items was coming from a separate warehouse so would be delivered on it’s own.

My first parcel was delivered by Hermes, to my front door, but the other item wasn’t anywhere to be seen, I put this down to delay due to coming from another warehouse. However, I was confused when I received a confirmation of delivery email only moments later, with the “proof of delivery” showing a property which was certainly not mine, especially as the other parcel was literally delivered into my hand.

It has nearly been a month now and I am still battling back and forth with ASOS via email. Their so-called “customer service” team cannot reply without a standard script message, and ignore all previous correspondence when replying. It is a frustrating experience. I have sent proof over and over again and repeated myself to multiple different agents but am just going in circles. I can’t understand how difficult it is to refund a missing item.

After this I will not be using the site anymore. They need to review their chosen delivery company immediately. If I could give 0 stars, I would!

Alice
16 Feb 2022

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