Ammaka's reviews

Ammaka

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30 Jun 2022

buybuy BABY Kids Clothing

Terrible customer service! Poor communication skills!

On June 20th, I ordered a stroller / car seat combo from your company. The shipment was to be delivered on June 24th; however, after two weeks without any updates, I started to worry and called customer service. The representative assured me that the item would be delivered by July 26th or maybe later if there were any delays. When I asked if she could give me an exact date of delivery, she said that it would depend on whether or not it arrived at the warehouse faster than usual due to high demand. Incredibly frustrating and utterly unwelcoming customer service! After losing my patience and expressing my concern over this delay with your representatives, they cited that one of their suppliers had been experiencing delays in shipping inventory due to an influx of orders coming in at the same time. However, given that you still managed to fulfill all other orders on time, why did you not fulfill mine? Shouldn't it be safe for your business model to give customers the assurance that their order will be fulfilled within a reasonable amount of time no matter how high demand is at that point? Terrible customer service! Poor communication skills! For peace of mind I wouldn't recommend shopping for strollers on this site

Ammaka
30 Jun 2022