J. Buzzell's reviews

J. Buzzell

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16 May 2022

Postfly Fishing Shops

Ridicilious

I placed two orders on April 2nd and April 3rd, which were shipped out on April 4th. On April 12th I emailed the company inquiring about when my items would be received. It took 2 days to receive a response. The customer service representative apologized and told me the items would be shipped out. I received one of my orders on April 18th but not the other. I contacted the company again, this time it took 3 days for a response from the customer service representative, who again apologized and said he would send out the items immediately via UPS. He provided me with a tracking number and promised to contact me if there were any further delays. I received an update on May 1st stating that my order was successfully shipped via UPS, but it has not arrived yet and I have not heard from PostFly customer service in over a week.)
I haven't heard from Cam or received my items by May 2nd, and I've only been refunded for some of the order. I'm looking to receive the items I ordered or a refund, but the company's communication makes it seem like they won't be able to follow through. Their customer service survey requires only 1000 characters, so there isn't enough space to express my frustration with how long this is taking.
I have decided to discontinue my business with Postfly, as their customer service is not satisfactory. Their phone number is listed on the website, however I am unable to contact them via phone due to the fact that their phone number has been disconnected. I find myself disappointed in this company, as I have spent thousands of dollars purchasing fishing gear from them over the years. However, I will no longer be spending my money here, as they have proven to be unreliable and untrustworthy.

J. Buzzell
16 May 2022