Gene S's reviews

Gene S

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19 Mar 2021

WebstaurantStore Restaurants Supply

Beware!

I bought a commercial sink and faucet to put in my garage. I received everything but when I went to install it, they failed to sell me the installation kit. I had to order one and when it arrived, I realized the part would need some soldering to work. I can do most plumbing work, but I don’t know how to weld or solder. Then I was told the Webstaurant requires a licensed plumber install the sink and faucet in order for the warranty to be valid. This wasn’t disclosed upfront. I hired a plumber to install everything. This wasn’t cheap!

Upon using the faucet and sprayer, i was disappointed with the spray nozzle and the ability to mix hot and cold water. The water pressure shoots the water out of the few holes in the nozzle and splashes everywhere and everything. Additionally, it’s very difficult to get the water temperature right since you have to hold the sprayer in on position as you adjust the hot and cold. Then it doesn’t remain at that same temperature as you squeeze the sprayer on and off. I told the company about my concerns, and they said sometimes the holes come clogged Or defective. They asked me to send a video which I did showing that only a few of the holes in the nozzle we’re actually allowing water to spray. After reviewing my video, they claimed the nozzle was working correctly (it’s not) and that even if they felt it wasn’t working correctly the warranty won’t cover it because it wasn’t used for commercial use.

Anyway, I would never order from them again because I don’t feel that they’re very upfront about their products, and I believe their sales people actually don’t know a lot about their products. You need to read all the fine print on the website. I would steer clear of buying anything From this company.

Gene S
19 Mar 2021