Mary's reviews

Mary

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13 Jan 2023

CheekBoss Lingerie

Good luck recieving your order

This company is a total scam. Never received my order, it got "lost" in shipping. They offered to replace it and I would have to pay $9.99 shipping again or a store credit. Why would I want a store credit when I can't even get what I've ordered so far?

Their customer service takes forever to respond, I mean it was 5 days, and I'm talking business days, then they needed another 5 days to check with their shipping service to find out my package was lost. I wanted a refund and they refused and just sent me a code for my order cost ($40), which I never agreed to in the first place. So I'm like screw it, whatever, I'll buy some clearance items with it, so I go to try and use the credit and it won't allow me to use it on sale items when the items I ordered in the first place were on black friday sale. I had ordered 6 pairs and all the credit would get me is 2? How is that a credit when you can't even apply it to current sales their site has? When I finally got to talk to someone and renegotiated having my order resent and paid for shipping AGAIN! They magically were out of stock of items in my order and I had to select new replacements, which I did immediately, then it took them 2 days to confirm the replacements and it's been 2 days since that email and nothing has shipped still. It's been a week since I repaid for shipping again and my order still has not shipped. What are they doing? I originally ordered Dec 1st 2022 and it is now Jan 11th 2023 no replacement received and it still hasn't even shipped. I originally inquired about my order missing Dec 19th, so just communicating over a replace has taken almost a month. I have next to no faith I'll ever see my order and am now going to have to try to get my credit card company to issue a refund. (Side note their name isn't Cheek Boss on the BBB website it's Loyalty Brand Marketing LLC and there are a mountain of complaints).

DO NOT BUY FROM CHEEK BOSS. Their products are overpriced in the first place and you probably won't even get your package and getting resolutions from them is damn near impossible. Good luck everyone if you placed an order through Cheek Boss. May the odds be ever in your favor!

Mary
13 Jan 2023