Founders Gaylord Karren and John Hopkins never intended to be in the carpet cleaning business—they were making a living as property managers in Texas. They managed over 3,000 apartment units, and their biggest frustration—and largest expense—was keeping the carpets clean for their residents. No carpet cleaning company was able to clean the carpets well enough to avoid having to replace them. Gaylord and John knew there had to be a better way to clean carpets. With their experience in engineering and their backgrounds in the oil & gas industry, they discovered that there were two major problems with the decades-old carpet cleaning techniques. First, was the soaps and detergents the carpet cleaners were using. Second, was the ineffective tools used to get them out. The leftover chemicals continued attracting dirt and dust long after the cleaning, which caused the carpets to get dirtier faster. Upon this discovery, and with the help of their friend and longtime home restoration specialist, Jim Stone, Gaylord and John set out to find a cleaner, safer, greener way to clean carpets. They founded Zerorez and the rest, as they say, is history.