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1800 contacts Contact Lenses Stores
1800 contacts
Terrible case with backordered contacts
The first time I ordered from 1800contacts and it went smoothly. Easily a 5/5 stars. The second time, and most likely my last time, the exact opposite. On May 4, 2021, with a prescription for a different brand of contacts, I decided to exchange some of my left over contacts from my previous order and put in an order for my new contacts. Contacted customer service and the gentleman promptly checked my previous order, made some calculations and informed me the difference in cost. I agreed to it and the new order was place. I wasn't informed that part of the new cost was for shipping ( $19.99 ) but that's an issue for another time. After about two weeks, I hadn't received anything in the mail nor an email updating me of where my contacts were. Checked my account and order had not shipped yet. Opened a chat window, spoke to a very nice customer service rep who found out my contacts were backordered and expected ETA would be 4-6 weeks. I was fine with that. June passes. July passes. Come August and I still had not received delivery of my contacts. I checked my email in case there was an email with an updated status but all I found was plenty of emails telling me my "prescription is on file" and "Reminder, it's time for more contacts". On August 10, I again opened a chat window and spoke to a nice customer service rep. She informed me that my items were still on backorder but it was too late in the day to find out the expected window for them to receive more. She said she would contact me the next day with more details. She was true to her word and emailed me on August 11, letting me know that it's expected in 4-6 weeks but that time frame could not be guaranteed. I finally received my order on Friday, 10/1/2021. For a company, who's motto is about customer service, it's disappointing, to say the least, that the company didn't have the decency to inform customers when the items they ordered is backordered. Ordered in May, received in October. I can understand items being backordered but is it really that difficult to let customers know? After this experience with them, I question if I will ever support them again. I decided to give a rating of 2 stars because the chat personnel was nice and helpful.
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Daniel on ReadSomeReviews
Daniel
11 Oct 2021