Zaful

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Zaful

ZAFUL is your one-stop online shop for today's most daring, exciting and edgy fashion apparel. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring fashionista.

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Zaful Clothing & Accessories

Trash site

Zaful obfuscates the refund policy by saying that an easy refund and refund is possible, but deeply hides in its terms and conditions that the refund basically does not apply to any of the items they sell. The quality of their swimsuits is terrible, and the sizes are absolutely wrong. A very bad experience, which I hope others can avoid. Do not use the app and do not buy at zaful at all.

Jessica
20 Feb 2022

Zaful Clothing & Accessories

Save yourself some money and time, don't buy here...

Save yourself some money and time, don't buy here. This is attractive because the prices are low, but they are low for one reason: the quality is cheap. I didn't like anything I ordered. The refund process is a nightmare. Customer support deliberately delays this process so that you do not have time to return things. I definitely won't be buying here anymore.

Jessica
17 Feb 2022

Zaful Clothing & Accessories

Worst place ever!!!

Worst place ever!!!
I ordered some clothes in October 2020, they arrive after a long wait and some were bad quality. I sent these back 11th November 2020 and its now February 2021 and I STILL HAVENT received my £90 refund!! They have been telling me for the past 2 months they are sorting it and I still haven’t had anything back! Never shopping here again.

HANNAH
11 Feb 2021

Zaful Clothing & Accessories

Baaad customer service

When I have not received my receipt I had to call back to the support department, but they were not responsive, I did not receive the services in time! Please pay attention to your customer! I paid and I want a well treatment!

NickyS
10 Feb 2020

Zaful Clothing & Accessories

DO NOT PURCHASE FROM THIS COMPANY

Package shows out for delivery 2 months ago but was never delivered. Zaful has no customer service number, so you are forced to submit support tickets via email. I have submitted so many I have lost count in search of a resolution that is always responded with a vague “we will look into this and get back to you” which never happens. Worst experience I have ever had with a company. It’s very simple. Just refund the money or resend the items. I never received the merchandise I paid for. My order was placed on November 20th for a Christmas present, and it’s now late January. Customers shouldn’t have to go through this. Pretty sure I am going to just have to swallow the fact that they took my money and we will never see a refund or a resend of items.

Michelle Prater
17 Jan 2020

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