Ljiljana's reviews

Ljiljana

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Reviewer since

18 Mar 2021

eBags Clothing & Accessories

No more bags from ebags.com

1 star for service/ordering. I ordered a bag 8 days ago and saw the transaction going through on my credit card. I just now got a notification that my entire order is cancelled. They say the bag I ordered is out of stock, yet it's still being advertised on their site. Customer Service told me I can reorder it when it's back in stock, but they're not updating their site. So how are any of us supposed to know what is in stock and what isn't and what's back in stock after not being in stock??? I have a trip coming up that I needed the bag for, but now I have to figure something else out in a short amount of time. Thanks for putting me in this situation and not fixing it, eBags. I don't appreciate it or you very much. Please have more consideration for your customers. Maybe call customers and give them options before cancelling them by email last minute. No more eBags for me.

Ljiljana
18 Mar 2021